Katherine A. Mills, LLB/JD, LLM


Certified Mediator, Arbitrator, Workplace Trainer & Conflict Coach


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WORKPLACE CONFLICT RESOLUTION TRAINING



Why Weave Conflict Resolution Training Into the Fabric of your Organization?


Costs of Organizational! These conflicts can include:

  1. Wasted time
  2. Opportunity cost of wasted time
  3. Lowered job motivation and productivity
  4. Lost performance due to conflict-related absenteeism
  5. Loss of investment in skilled employees
  6. Conflict-incited theft, sabotage, vandalism, and damage
  7. Restructuring around the problem
  8. Health costs
  9. Degraded decision quality


Examples of Risks Arising from Conflict Include:

  • Workplace violence
  • Vandalism
  • Retaliatory law suits
  • Frivolous whistle-blowing




WAYS TO WEAVE CONFLICT RESOLUTION TRAINING INTO THE FABRIC OF ORGANIZATIONS IN ORDER TO GIVE THE ORGANIZATION A COMPETITIVE ADVANTAGE



The Four Threads to Weave:


#1 Managerial Mediation

(Mediation without a Professional Mediator)


#2 Self Mediation

(Mediation Without a Third Party)


#3 Preventive Mediation

(Mediation Without and Event)


#4 Executive Mediation

(Strategic Management of Organizational Conflict)





Assessing & diagnosing the problem, and determining when it can or should be resolved through mediation.




Learn how to identify your own hot buttons, and the hot buttons of others, and acquire skills to address problems arising from those hot buttons..



Employees can learn how to self-mediate an issue, and resolve and avoid conflict with their co-workers through better communication.



Managers can learn how to manage conflict at their workplace.



When to call in a Mediator



Following Up After the Resolution.



Katherine A. Mills, Dispute Resolution


admin@katherinemillsadr.com